Real estate

The department for agencies and brokers: buyers, sellers, tenants and landlords; listings from the portals; viewings. It is Lumate as it has always been: companies made before sectors existed are real estate. A company adds it when it is set up, or later in Settings → Departments (see Departments and countries).

Customers#

The board's cards are customers: buyers, sellers, tenants and landlords. A card's Needs hold the purpose (sale or rent), areas, beds, size, budget and the property; the line under a card's name sums them up. Appointments are viewings, visits to a seller's property, call-backs and meetings at the office.

Listings and outside brokers#

Only this department has them:

• Listings: agents find listings on the portals through the office browser, save them and match them to customers; on calls they search Property Finder live to give a price range.
• Outside brokers: Lumate reaches the brokers of a customer's chosen listings on WhatsApp, asks whether the home is available and when it can be viewed, and gives everything to your broker.

The team#

Lumate (coordinator), Coach (sales coach), Librarian (company knowledge) and Researcher (market notes), with the real-estate skills: finding listings, lead qualification, listing write-ups, market updates and viewing follow-ups; and eleven call scenarios, from a new enquiry's call-back to a tenancy renewal.

In the UAE#

A company in the United Arab Emirates follows the UAE's calling rules: numbers default to +971; only customers with a recorded basis are called; each number is checked against the Do Not Call Registry (DNCR), recently; calls stay within 9:00–18:00 unless the lawyer signs off wider hours; every call opens with the recording notice, and the agent never denies being an AI. WhatsApp voice calls do not connect in the UAE. See Security and compliance.