# Real estate

The department for agencies and brokers: buyers, sellers, tenants and landlords; listings from the portals; viewings. It is
Lumate as it has always been: companies made before sectors existed are real estate. A company adds it when
it is set up, or later in **Settings → Departments** (see [Departments and countries](/docs/tour#departments-and-countries)).

## Customers

The board's cards are **customers**: buyers, sellers, tenants and landlords. A card's **Needs** hold the purpose (sale
or rent), areas, beds, size, budget and the property; the line under a card's name sums them up. **Appointments** are
viewings, visits to a seller's property, call-backs and meetings at the office.

## Listings and outside brokers

Only this department has them:

- **Listings:** agents find listings on the portals through [the office browser](/docs/office-browser), save them and
  match them to customers; on calls they search Property Finder live to give a price range.
- **Outside brokers:** Lumate reaches the brokers of a customer's chosen listings on WhatsApp, asks whether the home is
  available and when it can be viewed, and gives everything to your broker.

## The team

Lumate (coordinator), Coach (sales coach), Librarian (company knowledge) and Researcher (market notes), with the
real-estate skills: finding listings, lead qualification, listing write-ups, market updates and viewing follow-ups;
and eleven call scenarios, from a new enquiry's call-back to a tenancy renewal.

## In the UAE

A company in the United Arab Emirates follows the UAE's calling rules: numbers default to +971; only customers with a
recorded basis are called; each number is checked against the Do Not Call Registry (DNCR), recently; calls stay within
9:00–18:00 unless the lawyer signs off wider hours; every call opens with the recording notice, and the agent never
denies being an AI. WhatsApp voice calls do not connect in the UAE. See [Security and
compliance](/docs/security).