Industries
AI for hospital patient flow: answer calls, and offer a free bed to the next patient when you ask
Lumate, from lumate.io, is an AI assistant for hospital patient flow. It builds a live bed board from your wards. When a bed is free again and a manager asks, it phones the next patient on the waiting list, says who is calling and why, offers the bed, tells them what to bring, and reserves it for them.
The film
Larkhaven General is an invented hospital. Claire, who runs its patient flow, gives Lumate the wards and asks for a bed board. A bed is cleaned and free again, Claire asks Lumate to offer it, and Lumate calls the next patient on the cardiology list.
What happens in the film
- 01
Builds the bed board 0:04
Claire gives Lumate the wards and asks for a bed board. Lumate builds one that shows every bed at a glance.
- 02
A bed comes free 0:16
A patient goes home, the bed is cleaned, and the board shows it free again.
- 03
Claire asks Lumate to fill it 0:28
Claire asks Lumate to offer the bed to the next patient on the cardiology list. Lumate makes the call at her request.
- 04
Calls the patient 0:33
Lumate says it is Claire Whitfield's AI assistant on a recorded line, offers admission tomorrow at 9 a.m. in Ward 3, bed 302-B, and answers what to bring: photo ID, the admission letter, a list of medicines and an overnight bag.
- 05
Reserves the bed 1:18
She says yes, and the bed is reserved for her, for tomorrow at nine.
What Lumate does here
It calls when you ask it to
The owner or an admin asks Lumate to call someone, in a chat or on a voice talk, and Lumate places the call. The result comes back to the chat as a card with the conversation, and a time can be set for later.
In the docs: Calls and voice
The board is an app built for your wards
Apps are made by asking in the chat: Lumate shows what it will hold, who may use it and what each automation does, and an owner or admin publishes it. A board view groups cards by a choice field, and you drag a card from one column to the next.
In the docs: Chats, tasks and apps
Sensitive fields are kept to the right people
Fields marked sensitive, such as health details or ID numbers, show only to owners and admins. Members see dots, and agents never receive them.
In the docs: Chats, tasks and apps, Security and compliance
Every call states who is calling
Calls start with a recording notice and Lumate says whose assistant it is. It never denies being an AI, and a person can listen to a live call on the office line or through WhatsApp Web and take it over.
In the docs: Calls and voice, What Lumate is
A caller can be put through to a colleague
When a caller asks for a colleague, Lumate checks whether they are free while the caller hears a quiet tone, tells the colleague who is on the line and why, then puts them through.
In the docs: Calls and voice, Phone systems
The records stay on your own machines
Lumate's data is on your own machines: the server's data volume, the WhatsApp worker's volume and, for the office browser, the office PC. What a task needs goes to the AI services you connect, and OXS receives update checks and, with licences, counts, never what anyone said.
In the docs: Security and compliance, Install on a server
Transcript
Read the transcript of the film
Claire runs patient flow at Larkhaven General. She gives Lumate the wards and asks for a bed board. Lumate builds it. A patient goes home. The bed is cleaned, and it is free again. Claire asks Lumate to offer it to the next patient on the cardiology list. Lumate calls her.
Lumate: Hello, this is Lumate, Claire Whitfield's AI assistant, calling on a recorded line. I'm calling from Larkhaven General with an admission offer. Would you accept a bed tomorrow, November 10th at 9 a.m., in Ward 3, bed 302-B?
Margaret: Yes, speaking. This is Margaret.
Lumate: Hi Ms. Ellis, thank you. We'd like to offer you admission tomorrow at 9 a.m. in Ward 3, bed 302-B. Would you be able to come in for that?
Margaret: Oh, tomorrow at nine? Yes, I can do that. What should I bring?
Lumate: Great. Please arrive at the Ward 3 front desk by 9 with a photo ID, your admission letter, a list of your medicines, and an overnight bag.
She says yes, and the bed is reserved for her, for tomorrow at nine.
Lumate. Your company's AI team, at lumate.io.
Questions about Lumate for this business
Can an AI call patients and offer them a free bed?
In the film it does. When Claire asks, Lumate phones the next patient on the cardiology list, says it is her assistant calling on a recorded line, offers a bed for tomorrow at 9 a.m., and reserves it when she says yes. The owner or an admin asks for each call; an agent does not decide one on its own.
Does it build a live bed board?
Yes. In the film Lumate builds a bed board from the wards Claire describes, and every bed is visible at a glance. When a bed is free again, the board shows it, and that is where the offer starts.
Where is patient data kept?
On your own Windows PC or server. What a task needs is sent to the AI services you connect, such as OpenAI for calls and Claude for the agents. OXS receives update checks and, with licences, counts only, never what patients say or what is written about them.
Does it give medical advice?
No. Lumate gives no medical advice. In the film it offers a bed and tells the patient where to arrive and what to bring, and anything else is for a person. A colleague can listen to the call (on the office line or through WhatsApp Web) and take it over.
Does it work with a hospital phone system?
Yes. Lumate registers as an extension on your company's PBX, for example 3CX or Asterisk, and the PBX sends calls to it and carries the ones Lumate makes. Calls can also go through WhatsApp Web from your office browser.