Industries
AI for delivery companies that tells customers where their parcel is
Lumate, from lumate.io, is an AI assistant for delivery and courier companies. It answers the "where is my parcel?" calls, looks the parcel up in the app it builds for you, gives the customer the delivery window, and pins her note for the driver on her stop on the day's map.
The film
Quayline Express is an invented courier with five vans and fifty stops today. Its owner, Daniel, asks Lumate for an app. A customer rings to ask where parcel QX48213 is.
What happens in the film
- 01
Builds the delivery app 0:05
Daniel asks for an app, and Lumate builds it: five vans, fifty stops today.
- 02
Answers the customer 0:14
A customer calls to ask where her parcel is. Lumate says it is Quayline Express's AI assistant speaking, and that the call is recorded.
- 03
Looks the parcel up 0:38
She gives the number, QX48213. Lumate checks and says it is out for delivery, estimated between 5:30 and 5:50 today.
- 04
Takes her note for the driver 0:46
She will be out, and asks whether the driver can leave it with her neighbour at number 12. Lumate adds the note and says it back.
- 05
Pins it on the map 1:00
The note is pinned on her stop at once. Press play on the map and the day's rounds run, stop by stop.
What Lumate does here
Parcel answers come from your own app
Callers hear only the fields you mark for them. In the film the parcel's status and delivery window come from the delivery app Lumate built for the company.
In the docs: Chats, tasks and apps, Calls and voice
A delivery note is a row in your app
A collection can be marked so callers may add a row, and the docs name a delivery note as an example. Lumate says the details back, uses the caller's number where the app asks for it, and the app's automations run on the new row.
In the docs: Chats, tasks and apps
The day's rounds are a page of the app
Lumate can write an app a page of its own, such as a delivery board. An owner or admin allows what the page reads and changes before it is built, and a review checks it before it is published.
In the docs: Chats, tasks and apps
It speaks the customer's language
Lumate answers in the caller's language, and opens a call to a +90 number in Turkish. It says it is the company's AI assistant and that the call is recorded.
In the docs: Calls and voice, What Lumate is
A person can take the call
When a customer asks for someone, Lumate takes a message or puts them through to a colleague's extension. A person can also listen to a live call on the office line or through WhatsApp Web and take it over.
In the docs: Calls and voice, Phone systems
Customer details stay with you
The app, the notes and the transcripts live on your own PC or server. What a task needs goes to your AI providers; OXS never receives what customers say.
In the docs: Security and compliance, Install on a server
Transcript
Read the transcript of the film
Daniel runs Quayline Express: five vans, fifty stops today. He asks for an app, and Lumate builds it. A customer calls to ask where her parcel is. Lumate looks it up, and takes her note for the driver.
Amira: Hello? Is that Quayline Express?
Lumate: Yes, you've reached Quayline Express. I'm Lumate, the AI assistant speaking now. This call is recorded.
Amira: Hi! I'm waiting for a parcel today, QX48213. Do you know when it's coming?
Lumate: I'll check that for you now. It's out for delivery. Estimated between 5:30 and 5:50 today.
Amira: Ah, I'll be out then. Could the driver leave it with my neighbour at number 12?
Lumate: Alright, adding it now. Done. QX 48213 is noted to be left with your neighbour at number 12. Thanks for letting me know.
The note is pinned on her stop at once. Press play, and the day's rounds run, stop by stop.
Lumate. Your company's AI team, at lumate.io.
Questions about Lumate for this business
Can an AI answer "where is my parcel?" calls?
In the film it does. A customer gives the parcel number, Lumate looks it up and says it is out for delivery, estimated between 5:30 and 5:50 today. It opens the call as the company's AI assistant and says the call is recorded.
Where does the customer's note for the driver go?
Onto her stop. In the film the customer asks for the parcel to be left with her neighbour at number 12, Lumate adds the note and reads it back, and it is pinned on her stop on the map at once.
Does it show the day's deliveries on a map?
In the film, yes. Pressing play on the map runs the day's rounds, stop by stop, across five vans and fifty stops. The map is part of the app Lumate built for the company.
Which system does it read parcel status from?
In the film the parcel is looked up in the delivery app Lumate built for the company. This page does not claim a link to any other courier or tracking system.
What if the customer wants a person?
Lumate can take a message, or ring a colleague's extension while the caller hears a quiet tone and then put the caller through. Someone at the company can also listen to a live call on the office line or through WhatsApp Web and take it over.
Does it work with our phone system?
Yes. Lumate registers as an extension on your company's PBX, for example 3CX or Asterisk. Calls can also go through WhatsApp Web from your office browser.